toktokfood is the newest food ordering platform developed by Cloud Panda that links customers, restaurant partners, and delivery partners.

As our partner, you will be given unique access to your dashboard. This is where you can oversee your business, manage your products, and monitor your sales.

Yes, all new merchants will undergo an online dashboard training conducted by toktokfood.

Yes. Customers can cancel their order/s as long as it is still under the PLACED ORDER status. However, once a rider has accepted the order and the food is already being prepared by the merchant, cancellation is no longer allowed. There is also no option to cancel if the selected merchant is auto accepting orders.

toktokfood serves a variety of food choices such as freshly cooked hot meals, snacks, desserts, and beverages that are sure to satisfy your cravings any time, any day.

– Merchant App

– Dashboard notification

Our partners have full control over the maintenance of the product and pricing, but will still be subject to approval by toktokfood.

Orders will be booked through toktok, our own delivery service. Customers can also select the self-pick-up option.

Customers can cash in and pay using their toktokwallet, or via COD.

- Business Permit / BIR 2303

- DTI Certificate of Registration

- BDO Account

- Valid ID of signatory

- Signed MOA

- List of Products with Photos and Pricing

- Store photo

- Internet Connection/ Sim card with data plan for the device

toktokfood will remit payment to merchant partners when an order has been fulfilled. For MON to WED transactions, remittances are scheduled on FRIDAY, THU to SUN, the remittance will be on WEDNESDAY of the following week. 

For merchants with multiple branches, registration will be per branch. Each branch has access to its own inventory so that they can monitor and update when needed.

P39 for the first kilometer and an additional P8 per succeeding km.

For release 1 of the app, you may modify your prices via the merchant dashboard using the toktokfood website. Once release 2 of the app is available, all information can be changed using the merchant app and on the website.

Changes such as schedule and sold-out items shall be reflected upon approval.

Once a toktok rider has been booked, the merchant should start preparing the food.

You may just decline the order, and immediately update your inventory on the platform to avoid complaints from the customers.

Merchant can set their regular hours, special hours (for holidays/ special events), and merchant can pause their operations for 30 mins/ 1 hr/ 3hrs.

Check your internet connection or try refreshing the page. If still unresolved, you may call our hotline so we can address and fix any issues.